They also said they are working to bring the 'Unfinished Business' add-on to the game, having not had the full gold content available at the time of sale. If this means I can get a refund, then I'm sure as hell taking it. It makes it sound like it's an ongoing transaction which is slightly odd as the money is paid and I have the game, or bits of what, whatever you can call the mess they let you download. Support got back to me saying would I like to 'cancel the order'.
#JAGGED ALLIANCE 2 GOLD PURCHASE UPDATE#
Although unless they supplied a non-working version of the game in the first place, it wouldn't necessarily be their responsibility anyway.īit of an update for all the 1 or 2 people who actually care about the Steam issue: PS, I'd be interested to know what Strategy First make of things regardless. Also do you know of any US laws that try to prevent this kind of thing from happening? No doubt after about 3 days of waiting for a reply, I'll just get a, 'sorry it's not our fault, and you can't have a refund either' nonsense.ĭoes anyone know of any websites that tackle US consumer rights etc that can help us poor peeps if Steam continue to refuse to fix the game and refund us? I'm based in the UK, but with Steam being US based, I assume they'll only raise an eyebrow to another US site. I can't wait to see what they say about the support ticket I raised with them. They've also deleted the post that contained the information from Steam support to further cover up their tracks. Whereas there is no way for us to know beforehand the problem that exists, so them passing the buck is just nonsense. They should be responsible for making sure the content provided is as described before passing it on to the end consumer, ie us. We shall see.The point is though, Steam is the vendor/provider. Maybe you should take that eMail and contact support at Strategy first.Īctually I just did.
0 kommentar(er)
